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Staff Directory



Executive Director's Office

, Executive Director
Directs overall strategy and organizational activities, to enhance the League's ability to effectively serve as the governance partner for all NC cities and towns through the provision of superior advocacy, risk management, technical, and educational services.
Phone: 919-715-2911
Fax: 919-301-1044

, Chief of Staff
Advises the Executive Director in executing strategic priorities and facilitates cross departmental collaborations.
Phone: (919) 715-2919

, Deputy Executive Director
Provides oversight to the League's Finance, Information Technology, Risk Management, and Technical Assistance departments.
Phone: (919) 715-2905
Fax: (919) 301-1039

Finance

, Chief Financial Officer
Oversees the League's Finance Department to ensure the financial strength of the League and its three insurance pools.
Phone: 919-715-8719

, Grant Accountant
Oversees compliance with grant requirements associated with programs funded by the American Rescue Plan.
Phone: 919-715-7648

, Senior Accountant
Oversees payroll processing, provides financial services to League affiliate organizations, and oversees general fund reconciliation and reporting.
Phone: 919-715-3924

, Senior Accountant
Oversees payroll processing, provides financial services to League affiliate organizations, and oversees general fund reconciliation and reporting.
Phone: 919-715-9769

, Senior Accounting Manager - League
Provides the day-to-day financial management for the League, affiliate organizations, shared services, and the preferred partner programs. This responsibility includes oversight for preparation of financial statements, general ledger, budgets, accounts payable, accounts receivable, policy & procedure development and external audits.
Phone: 919-715-2916
Fax: 919-301-1049

, Accountant
Responsible for Accounts Receivable for the League as well as certain affiliates’ accounting and financial statement preparation.
Phone: 919-715-3916

, Accountant
Responsible for Accounts Receivable for the League as well as certain affiliates’ accounting and financial statement preparation.
Phone: 919-715-3931

, Accounting Associate
Handles accounts receivable and accounts payables for the Insurance Pools while assisting with financial statement preparation and analysis.
Phone: 919-715-2902

, Cost Accountant
Responsible for shared services between the League and Pools including accounts payable, payroll, daily claim checks, as well as certain affiliates' accounting and financial statements.
Phone: 919-715-2218

, Senior Accountant
Serves as senior accountant with the League's Insurance Pools.
Phone: 919-715-3927

, Senior Accounting Manager - Services
Provides day-to-day financial management for the League’s insurance pools. This responsibility includes oversight for preparation of financial statements, general ledger, accounts payable and receivable, policy & procedure development and external audits.
Phone: (919) 715-3939
Fax: (919) 301-1078

Government Affairs

, Director of Government Affairs
Provides legal counsel, lobbying efforts and leads coalitions to support legislative efforts that work toward achieving the League’s member-directed Municipal Advocacy Goals.
Phone: 919-715-4126
Fax: 919-301-1089

, Government Affairs Associate
Works directly with the League's member cities and towns to facilitate partnerships and relationships between municipal officials with legislators, their staff, and other policymakers.
Phone: 919-715-1229

, Grassroots Associate
Works directly with the League's member cities and towns to facilitate partnerships and relationships between municipal officials with legislators, their staff, and other policymakers.
Phone: 9197152918

, Legal Policy Intern
Assists the Government Affairs team with legal research focused on policy areas of top interest to N.C. cities.
Phone: (919) 301-1129

, Legislative Counsel
Provides legal counsel, interpretation and lobbying and regulatory advocacy associated with legislation and regulatory proposals that impacts the League and its members.
Phone: 919-715-2907

, Senior Government Affairs Associate
Works to advance the League by advocating positions for League-related matters, reporting on proposed and passed legislation, and developing relationships with legislators and state government officials.
Phone: 919-715-8154

, Director of Urban Affairs
Provides leadership on urban policy issues, provides support to the NC Metro Mayors Coalition affiliate organization, and leads the NCLM Local Leadership Foundation.
Phone: 919-715-3912

, Director of Political Communications & Coordination
Oversees the League's advocacy communications, coordination, and media relations.
Phone: 919-715-9768

Human Resources and Operational Services

, Human Resources Manager
Manages all of the League’s Human Resources functions, facility maintenance, capital improvements, and business operations.
Phone: (919) 715-3915

Information Technology

, Director of Information Technology
Manages the IT Department and oversees the League's information technology services, systems, and contracts to promote efficiencies and innovation internally and for our members.
Phone: 919-715-2915

, Senior Help Desk Technician
Provides desktop and network support to League staff.
Phone: 919-715-3911

, Help Desk Technician
Provides desktop and network support to League staff.
Phone: 919-715-3930

, Business Analyst
Understands the League's technology processes to align with our business goals.
Phone: 919-715-7719

, Infrastructure Administrator
Manages and maintains the League’s on-site network, server, VoIP phone and PC infrastructure as well as desktop and application support.
Phone: 919-715-3922
Fax: 919-301-1022

, Application Support Technician II
Provides technical support to League staff related to insurance applications, online forms, dashboards, authentication, and mobile apps.
Phone: 9197153919

, CRM Data Entry Associate
Maintains the League's member database and ensures the data is up-to-date so that the we can better serve our members. This consists of researching, creating data gathering initiatives, and data entry.
Phone: 919-301-1121

, CRM Administrator
Oversees the Leagues CRM system and leads data integrity efforts. Also works on business process creation, documentation, and implementation.
Phone: 919-715-2235

Legal

, General Counsel
Serves as chief counsel for the League and oversees all of the Legal Division's efforts to assist member cities and towns.
Phone: 919-715-3936

, Deputy General Counsel
Provides legal assistance to League members, including responding to legal inquiries, performing research, and drafting legal memoranda, model ordinances and charter revisions, among other tasks.
Phone: 919-715-2903
Fax: 919-733-3108

, Staff Associate
Provides administration support for the League's Legal Department and affiliate members as well as handling job advertisements.
Phone: 919-715-3935
Fax: 919-301-1075

, Senior Assistant General Counsel
Provides legal assistance to League members, including responding to legal inquiries, performing research, and drafting legal memoranda, model ordinances and charter revisions, among other tasks.
Phone: 919-715-3937

, Assistant General Counsel
Phone: 919-715-2925

Risk Management Services

, Senior Director of Risk Management Services
Provides oversight of the general administration and operation of the League's three insurance risk pools: the Health Benefit Trust, Property & Casualty Trust, and Workers' Compensation Trust.
Phone: 919-715-2910

, Executive Assistant
Provides administrative assistance to the Associate Executive Director of Risk Management Services and RMS Board of Trustees.
Phone: 919-715-2904
Fax: 919-301-1038

Business Services

, Business Services Director
Oversees the Business Services team, in addition to serving as a certified insurance counselor who assists members with onsite policy reviews, claims reviews, risk management policies and procedures, and can answer questions about various League programs and services.
Phone: 919-715-2222

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-715-1249

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-320-7085

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-715-2906

, Business Services Consultant
A licensed insurance producer, who is available to assist members with insurance inquiries, risk management programming, and all other League programs and services.
Phone: 919-715-7974

Claims

, Director of Claims
Oversees claims handling and litigation management of the League's Property and Casualty and Workers' Compensation, as well as handles members' general risk management concerns.
Phone: 919-715-9550

, Claims Admin I
Assists League members with filing Property and Liability and Workers' Compensation claims over the phone, and assists League members and employees as needed.
Phone: 919-715-2301

, Property & Casualty Claims Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: (919) 715-2234

, Senior Workers' Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-8730
Fax: 919-301-1083

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2556
Fax: 919-301-1029

, Workers' Compensation Medical Adjuster
Assists League members and third party administrators with workers' compensation medical claims, concerns and questions.
Phone: 919-715-1696
Fax: 919-301-1084

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-0353

, Workers' Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: (919) 715-9553

, Workers' Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-3947
Fax: 919-301-1027

, Workers' Compensation Claims Supervisor
Manages workers' compensation claims that involve serious injuries, lost wages, and/or litigation Assists League members and third party administrators with workers' compensation inquiries.
Phone: 919-715-2717
Fax: 919-301-1033

, Workers' Compensation Lost Time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: 919-715-2403

, Workers' Compensation Lost Time Adjuster
Handles inputting of Property and Liability insurance claims and workers' compensation as well as provides administrative support as needed.
Phone: 919-715-6657

, Manager of Workers' Compensation Claims
Assists League members and third party administrators with workers' compensation inquires and manages the lost time claims adjusters and vendors.
Phone: 919-715-6653

, Property & Casualty Claims Manager
Assists Property & Casualty pool members and third party administrator accounts with Property & Casualty claims inquires and manages the League’s Property and Casualty insurance claim adjusters and claim workflow.
Phone: 919-715-2900

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2298
Fax: 919-301-1026

, Property & Casualty Claims Supervisor
Supervises and trains League claims staff daily efforts with Property and Liability coverage, claims, and concerns.
Phone: 919-715-1220
Fax: 919-301-1014

, Property & Casualty Claims Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-0743
Fax: 919-301-1011

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2912

, Claims Assistant I
Assists League members with filing Property and Liability and Workers' Compensation claims over the phone, and assists League members and employees as needed.
Phone: 919-715-4426

, Property & Casualty Claims Adjuster
Assists League members with filing Property and Liability and Workers' Compensation claims over the phone, and assists League members and employees as needed.
Phone: 919-715-2679

, Property & Casualty Claims Adjuster
Handles inputting of Property and Liability insurance claims and first-party claims as well as settling routine claims quickly.
Phone: 919-715-2909
Fax: 919-301-1042

, Claims Assistant II
Handles inputting of Property and Liability insurance claims and workers' compensation, as well as provides administrative support as needed.
Phone: 919-715-4319
Fax: 919-301-1090

, Workers' Compensation Medical Adjuster
Investigates medical only claims for compensability and manages claims accordingly.
Phone: 919-715-2922

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-2557

, Claims Adjuster
Assists League members and third party administrators with workers' compensation inquires and manages the lost time claims adjusters and vendors.
Phone: 919-715-8997
Fax: 919-301-1106

, Property & Casualty Claims Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: 919-715-7895

Health Benefits Trust

, Director of Strategic Health Operations
Manages strategic and operational components of the League's Health Benefits Trust, the health insurance program that includes medical, pharmacy, vision, dental, life and short-term disability benefits.
Phone: 919-715-9782

, Health & Benefits Consultant
Creates dynamic member experiences by providing advice and coaching to members on specific programs and benefits policies interpretation, procedures and processes.
Phone: 919-715-7973
Fax: 919-301-1099

, Business Manager
Collaborates with Health Benefits Trust leadership and its partners to define and execute strategic operations and initiatives.
Phone: 919-715-0979

, Health & Benefits Consultant
Creates dynamic member experiences by providing advice and coaching to members on specific programs and benefits policies interpretation, procedures and processes.
Phone: 919-715-3914

, Health & Wellness Coordinator
Coordinates the League's member outreach related to the Health Benefits Trust, including customer support for HBT, the wellness and EAP grants, and claims support for the full line of health insurance products.
Phone: 919-715-4328
Fax: 919-301-1092

Property and Liability

, Property & Casualty Field Adjuster
Investigates and evaluates Property and Liability claims, negotiates settlements, and directs litigation for League members with Property and Liability coverage and third party administrators.
Phone: (919) 715-2924

Risk Control Field Services

, Director of Risk Control & Public Safety Risk Management
Manages the League's Field Services staff and programming, including risk management consulting, training and insurance applications.
Phone: 704-517-8496

, Senior Municipal Human Resources Consultant
Assists the League's member cities and towns with town manager employment searches, and provides human resources and employment liability counseling to members.
Phone: 919-715-0352

, Risk Control Consultant
Serves as a field consultant for members in North Carolina who have questions and need assistance related to Risk Management and Property and Liability coverage.
Phone: 919-715-2223

, Fire Services Risk Management Consultant
Serves as a field consultant for members in North Carolina who have questions and need assistance related to Risk Management and Property and Liability coverage.
Phone: 919-715-1222

, Public Safety Risk Management Consultant
Provides risk management consultation for the League's members related to public safety (police and fire), and serves as a resource for member police departments who request assistance with training, policies, procedures, and risk review.
Phone: 609-868-9553

, Risk Control Consultant
Serves as a resource for risk management, safety, and loss control services for the League's members in the central part of the state.
Phone: 919-715-2745

, Risk Control Consultant
Serves as a field consultant for members in Western North Carolina who have questions and need assistance related to Risk Management and Property and Liability coverages.
Phone: 919-715-2921
Fax: 919-301-1052

, HR Field Consultant
Assists the League's member cities and towns with town manager employment searches, and provides human resources and employment liability counseling to members.
Phone: 919-715-2917

Underwriting

, Director of Underwriting
Processes the League's Property and Liability insurance renewals, changes and certificates, as well as assists members with related questions.
Phone: 919-715-6656

, Senior Underwriter
Processes the League's Property and Liability insurance renewals, changes and certificates, as well as assists members with related questions.
Phone: 919-715-9549
Fax: 919-301-1157

, Associate Property & Liability Underwriter
Phone: 919-715-2914

, Senior Underwriter
Processes insurance renewals, audits and certificates.
Phone: 919-715-3923
Fax: (919) 301-1064

, Underwriter
Processes insurance renewals, audits and certificates.
Phone: 919-715-8151

, Senior Property and Casualty Underwriter
Processes the League's Property and Liability insurance renewals, changes and certificates, as well as assists members with related questions.
Phone: 919-715-3933
Fax: 919-759-9751

Workers' Compensation

, Claims Admin III
Assists League members with filing Workers' Compensation claims over the phone, and assists League members and employees as needed.
Phone: (919) 715-1726

, Lost time Adjuster
Handles workers' compensation claims that involve lost wages and/or litigation and assists League members and third party administrators with workers' compensation inquires.
Phone: (919) 715-8733

Strategic Communications and Member Engagement

, Director of Strategic Communications and Member Engagement
Leads the Strategic Communications and Member Engagement Department including member-focused communications and marketing, meeting planning and continuing education efforts.
Phone: 919-715-3929

, Events & Conference Planner
Coordinates and plans meetings and events for the League and affiliate groups, for example regional meetings, virtual and in-person conferences for affiliate organizations, advocacy events, webinars and the League’s CityVision Annual conference.
Phone: 919-715-2908
Fax: 919-715-9552

, Communications & Multimedia Strategist
Supports the League’s communication strategies as the in-house multimedia producer dedicated to improving awareness of membership services, advocacy campaigns, and organizational goals.
Phone: 919-715-2913

, Learning & Development Project Manager
Works with the League's Advancing Municipal Leaders education program to develop learning opportunities and course content that meets members' individual and community needs.
Phone: 919-715-2923

, Event Marketing Manager
Coordinates and plans meetings and events for the League and affiliate groups, for example regional meetings, virtual and in-person conferences for affiliate organizations, advocacy events, webinars and the League’s CityVision Annual conference.
Phone: 919-715-2746

, Communications & Multimedia Strategist - ARP
Supports the League’s communication strategies as to improving awareness of the American Rescue Plan.
Phone: 919-715-3942

, Director of Learning & Development
Oversees the League’s Advancing Municipal Leaders education program, elected officials’ mentoring programs, and the DIRECT racial equity programming.
Phone: 919-715-8835
Fax: 919-301-1066

, Communications Associate
Supports the League’s communication strategies as to improving awareness of membership services, advocacy campaigns, and organizational goals.
Phone: 919-715-4324

, Senior Digital Design Manager
Coordinates the graphic design of a wide variety of digital and print materials for both internal and external League efforts.
Phone: 919-715-3948

, Event Marketing Manager
Coordinates and plans meetings and events for the League and affiliate groups, for example regional meetings, virtual and in-person conferences for affiliate organizations, advocacy events, webinars and the League’s CityVision Annual conference.
Phone: 919-715-6655

, Affiliate and Member Engagement Coordinator
Serves as the primary coordinator of affiliate member organizations, working closely with affiliate liaisons and other staff members who work with affiliate organizations.
Phone: 919-715-0950
Fax: 919-301-1012

, Communications & Member Engagement Manager
Assists in the development of the League’s comprehensive and cohesive marketing and member engagement plan for member services.
Phone: 919-715-3921

Technical Assistance for Cities

, Director of Technical Assistance for Cities
Leads the Technical Assistance for Cities team, including developing strategies related to municipal operations, research, and the League’s programming and assistance related to the American Rescue Plan federal legislation.
Phone: 919-715-3945
Fax: 919-301-1082

ARP

, Chief ARP Officer
Leads the League's American Rescue Plan supported staff, including overseeing the program's services and activities.
Phone: 919-715-3920

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 910-290-1746

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 828-371-6895

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 919-222-3415

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 336-803-0579

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 770-328-4481

, Lead for NC Fellow
Support the League’s Technical Assistance and Guidance efforts related to the American Rescue Plan, as well as help members plan for, use, and report on funds received from American Rescue Plan.
Phone: 919-301-1128

, ARP Field Representative
Helps members plan for, use, and report on funds received from American Rescue Plan.
Phone: 919-715-8731
Fax: 919-301-1113

, Supervisor of Accounting - East
Oversees the implementation of municipalities’ accounting software and additional needed services, as well as supervising activities of the Accounting Specialists.
Phone: 740-590-5164

, ARP Budget & Research Specialist
Provides support for ARP budget and supervises Lead for NC fellows
Phone: (919) 301-1126

, ARP Field Representative
Helps members plan for, use, and report on funds received from American Rescue Plan.
Phone: 252 312-3774

, MAS - Senior Consultant
Provides consultation and guidance on all aspects of the League’s Municipal Accounting Services program.

, Lead for NC Fellow
Support the League’s Technical Assistance and Guidance efforts related to the American Rescue Plan, as well as help members plan for, use, and report on funds received from American Rescue Plan.
Phone: 919-301-1127

, Cyber Field Technician
Phone: 919-715-3918

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 252-646-1505

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: 919-738-5969

, Supervisor of Accounting - West
Oversees the implementation of municipalities’ accounting software and additional needed services, as well as supervising activities of the Accounting Specialists.
Phone: 828-735-3234

, ARP Field Representative
Helps members plan for, use, and report on funds received from American Rescue Plan.
Phone: 336 408-1044

, ARP Field Representative
Helps members plan for, use, and report on funds received from American Rescue Plan.
Phone: 828-508-8756

, Accounting Assistance Consultant
Provides consultation and guidance on the League’s accounting assistance provided through the Municipal Accounting Services program.
Phone: 919-219-9661

, Supervisor of Accounting - MAS
Helps members plan for, use, and report on funds received from American Rescue Plan.
Phone: 704-651-5401

, Accounting Specialist
Works directly with municipalities on their municipal accounting and financial software needs as part of the Municipal Accounting Services program.
Phone: (828) 223-1591

, Deputy Director for Municipal Accounting Services
Oversees the Municipal Accounting Services program and provides direct assistance to member cities and towns with financial and accounting needs associated with the American Rescue Plan.
Phone: 704-785-1014

, Cyber Security Advisor
Leads the League's new ARP Cybersecurity program including, conducting on-site evaluations to identify current technology capabilities, opportunities for improvement, and directing of identified opportunities leveraging technology.
Phone: 910-568-1790

, ARP Special Projects Coordinator
Support and coordinate the League’s efforts related to the American Rescue Plan, as well as provide additional support in coordinating the League’s work with Third-Party contractors.
Phone: 919-301-1125

Operational Outreach

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.
Phone: 919-715-9552

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.
Phone: 336-516-6600

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.
Phone: 336-613-3945

, Municipal Operations Consultant
Provides direct technical assistance to members on financial and operational challenges and opportunities.
Phone: 704-607-3916

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